SERVPRO is Here to Help during this time of need
During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.
We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.
The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:
- Kitchen/Food Areas
- Retail Spaces
- Water Fountains
- Sales Counters
- Carpets and Rugs
- Stair Handrails
- Elevator Cars
- Playground Equipment
- Fitness Equipment
The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.
Call Today for a Proactive Cleaning
If your home or business needs deep cleaning services, call the experts today – SERVPRO of Anson, Stanly & Richmond Counties, 704-474-7190
24 Hour Emergency Services
SERVPRO of Anson, Stanly & Richmond Counties is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.
We Answer the Phone Ready to Help
Call Today - 704-474-7190
We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of Anson, Stanly & Richmond Counties has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.
What to Expect
When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.
Our SERVPRO Representative will ask several questions:
- Your name and contact information
- Your insurance information (if applicable)
- The street address of the water-damaged home or business
- When did the flooding or water damage occur?
- What caused the water damage (if known)?
- Is there electricity available (on-site)?
Preparing for a Storm
Did you know? Flooding is North Carolina’s second most common natural hazard. Many wether agencies are reporting that floods and hurricanes are becoming more extreme with each passing year. The damage caused by these intense storms can ruin homes or entire communities for weeks, months or even years. With storms like Hurricane Dorian hurtling through North Carolina, it is important that you know how to prepare for flood damage as best you can before it happens.
One of the best ways to prepare for flooding is to elevate any electrical components. This includes sockets, switches and wiring. These sources should be elevated at least twelve inches above expected flood levels. By elevating these components, you are preventing a potential safety hazard during the recovery and restoration process after the storm has passed.
Another great way to prepare for flooding is to waterproof your basement. While this can be a greater investment into your home, it pays off greatly if you reside in a region that experiences flooding often. Additionally, a battery-operated backup generator is a great machine to consider adding to your home incase of a power outage during a storm.
Moving your furniture and valuables to a safe area is an important step in the preparation process. Consider storing important documents like birth certificates and insurance policies in waterproof boxes or sealed bags.
Above all, the safety of you and your family is the most critical step in the preparation process. If flooding does occur, be sure to call SERVPRO for all of your flood damage restoration needs. Our office is ready to start your recovery and restoration plan to make it “Like it never even happened.”
Water Damage in Your Restaurant
Local restaurants tend to use more water than your typical business. From cooking to cleaning, restaurants use water in almost every aspect of their work. Because of this, these businesses can be affected by water damage more severely than others. For example, sprinklers are necessary in every restaurant as fires are more typical in the kitchen. However, excessive water can lead to water damage and ruin carpet, cloths, fabric and food. Additionally, busted water pipes can leak or crack, causing serious damage to anything around it. Even water overflow from restrooms can create a major problem for a restaurant. If left untreated, mold can form and spread under carpet, tiles or in wall paneling. Textiles will lose their color and walls will stain from excess moisture.
Thankfully, SERVPRO is a choice solution for all of your commercial and water damage needs. Our specialists can answer any questions you may have about your restaurant recovery process. Additionally, our crew determines the type of water damage and creates an effective plan of action, resulting in a speedy start to your restoration process. SERVPRO’s team of trained professionals then begin water removal and extraction through our highly effective equipment. Water and moisture is pulled out of every surface and material found in the affected areas to ensure no mold can develop over time. Lastly, SERVPRO is able to restore your items through specialized cleaning techniques with industrial air scrubbers and fogging equipment.
Whatever type of water damage your restaurant may be experiencing, SERVPRO is here to help recover and restore your belongings. Our crew of trained professionals will ensure your restaurant is back in business as soon as possible and that your equipment is left “Like it never even happened.”
What is the ERP System and How Can It Help You?
With the innovations of SERVPRO’S Emergency Ready Profile (ERP) system, a business owner is able to upload individual portfolios of their business and locations to our servers. But what exactly does that mean for small businesses? In the event of an emergency at your business, like after a flood, fire or storm damage occurs, our technicians are able to view and obtain critical information before they even arrive on site. In critical situations, this can save valuable time and your business can benefit from faster response times. Additionally, our technicians receive more details about your situation, allowing them to create a more effective plan of action. So what are other ways businesses can benefit from this system?
Our ERP system allows businesses to create custom profiles for each business location or franchise. If multiple locations have been affected by the same disaster, our technicians are able to view each store layout and specifications so that we can put together the most effective plan for each location. This system enables business owners to avoid the confusion and strains that follow dealing with disasters in multiple business locations. Additionally, businesses with unique or complex layouts can store blueprints, eliminating time spent on finding water mains, pipes and electrical breakers. This cuts down on time used by technicians looking for critical sources on site. Older commercials buildings can be vulnerable to more severe water damage, making quick response time a top priority. Whether it be new or old, your business will benefit from the effectiveness of SERVPRO’S ERP system.
The Forms of Moisture in Materials
Removing moisture and drying materials can prove to be a difficult project depending on how the moisture is held within the surface. Understanding the different types of moisture will allow you to remove it more efficiently.
Surface water is the first type of moisture confronted during the drying process. This is the liquid moisture that sits on top of a material. This excess can be removed through various methods like extraction, mopping, wiping or pumping. After the removal process, all other remaining surface water can be easily dried by applying warm airflow to the material. Warm airflow applied directly to the material creates a quick and efficient evaporation process.
Free water is moisture that has already absorbed into a material. This can happen when surfaces come in contact with water or are exposed to humidity in the air. Although this type of moisture is already absorbed into the material, it is still considered “free” water, as it has not chemically bonded with the material’s molecules. As airflow is applied to the material, free water begins to rise to the surface of the material and starts the evaporation process. To create a faster evaporation process for free water, a higher temperature and a lower humidity ratio must be applied.
Bound Water is moisture that has been absorbed into a material, such as wood, as has chemically bonded with the cells of that material. This is a much slower evaporation and drying process. First, the chemical bond has to be broken from the wet areas of a material. A warm airflow is usually not enough to create this reaction. However, heating the wet material can increase the rate of evaporation. Creating heat within the material forces bound water to release its chemical bond and pushes the water to the surface.
Humidity, airflow and temperature are all important factors in the drying and evaporation process. Each of these aspects must be addressed depending on which type of moisture has come in contact with a surface or material. Knowing the differences between these types of moisture can better help you tackle these water damage issues.
How We 'SERV': Cleaning After A Fire
At SERVPRO, our goal is to restore your belongings, home or business to it’s pre-fire condition. Depending on the amount of damage and its severity, our SERVPRO experts must assess the needs of your property and find the most efficient clean up solution. But where do we begin?
First, our highly qualified team locates smoke residue by inspecting the afflicted area. This inspection starts at the source of the fire. We then follow its path and trace the distance of the smoke throughout your property. Next, we identify the type of residue left behind. Several types of residue may exist even within the same affected area. Our restorers will choose the best cleaning solution to address each type of residue.
Additionally, the type of afflicted surface is identified. Like residue, types of surfaces affect what methods and solutions will be used to most efficiently clean your belongings. We carefully inspect each aspect of this process to ensure that your materials are preserved. Using wet and dry cleaning processes, we are then able to remove residue particles from your surfaces. Lastly, we carefully dispose of all of the residue, debris and cleaning waste used in the process.
Each step of our Fire Restoration process is important to bring your property back to it’s preloss condition. Our detail-oriented team ensures that all of these steps are applied appropriately and that the most efficient methods are used to best ‘SERV’ you.
The Many Types of Spores and Where They Live
Close your eyes and picture a seed. It’s small, simple and ready to be carried away to find a home. Before mold forms, it starts off as a small spore, bearing the likeness of a seed. Spores can be smaller than a pinhead and undetectable to the eye. But inside of this spore are thousands of more spores. Once that spore is broken, these internal spores are released into the air. Airflow then carries these spores away until they find a place to land. When these spores find a surface to settle on, they may lie dormant or immediately begin to spread. Spores wait for the right environment to grow in, which are determined by temperature, food and moisture. Mold typically grows best in temperatures between approximately sixty and eighty degrees. However, some forms of mold can withstand freezing temperatures or survive in one hundred degrees temperatures. It also feeds on organic materials in surfaces, like wood, drywall and natural fibers and is attracted to high moisture and humidity levels.
Wherever these conditions are present, mold may not be far behind. The combination of these conditions depends on the speed of which the mold grows. If you suspect mold in your home or place of business, do not hesitate to contact SERVPRO for all of your mold remediation needs. We can restore your property to it’s fullest potential and make it “Like it never even happened.”
The Ultimate Safety Checklist: Potential Hazards in Your Home
Your house is the space you deserve to feel safe in. However, every homeowner needs to be aware of potential hazards that may be putting you at risk. While some are hard to miss, like broken glass in your window, others can go unnoticed for days, weeks or even years. We at SERVPRO of Anson, Stanly & Richmond Counties recommend you take mere moments out of your busy schedule to inspect your home for these hazards. Our safety checklist will help ensure your ‘home sweet home’ stays safe.
- Smoke Detectors: Test your smoke alarms once a month and replace their batteries when needed.
- Outlet Safety: Be sure to never plug more than one high-wattage piece of equipment into an outlet at a time. Check your outlets monthly to ensure they are not overheating.
- Extension Cords: All cords should be removed from entryways and never placed under rugs or mats.
- Poison Control: Poisonous chemicals of any kind should be locked away in a storage closet or cabinet and kept out of reach of children.
- Escape Routes: Take time to plan and map an escape route incase of a fire. You should have at least two exits included in your plan.
- Chimney Sweeps: Your chimney should be inspected and cleaned before use each year. This helps prevent any soot build up, which is a known fire hazard.
- Child-Proofing: Keep your family safe by covering any outlets not in use and storing controlled substances in a locked cabinet.
As a trusted leader in the restoration industry, SERVPRO of Anson, Stanly & Richmond Counties provides 24-hour residential and commercial services. As a locally owned and operated business, we’re dedicated to being faster to any size disaster, with the training, equipment, and expertise to handle your restoration and cleaning needs.
Why Water Damage Can’t Wait
Water damage, when ignored, can be dangerous and devastating. It happens fast and before you know it, water can absorb and ruin porous materials. In the worse cases, standing water can cause significant and grave structural damage. The longer materials and possessions are exposed to water dictates the severity of the deterioration. Understanding how quickly water damage affects property can help you prevent serious erosion.
Within minutes of a dishwasher leak, water damage begins. Floors, furniture, rugs, and other possessions are soaked with excess moisture. This moisture will instantly take its toll on any structure it comes in contact with. Perhaps, you catch the leak immediately; or perhaps, you are at work or running errands and come home hours later to find this mess. Within those few hours, many types of damage can occur. Drywall begins to bloat with moisture and break down, metal surfaces tarnish and an unpleasant, musty smell fills the room. In as soon as 48 hours, mold spores begin to surface and wooden floorboards are warped and moldy.
So what can be done? Water damage occurs quickly and the first thing homeowners can do is turn off their water. If the floor is covered in an inch or more of water, the electricity should also be turned off immediately. Your next step is to call SERVPRO. As a trusted leader in the restoration industry, SERVPRO of Anson, Stanly & Richmond Counties provides 24-hour residential and commercial services. As a locally owned and operated business, we’re dedicated to being faster to any size disaster, with the training, equipment, and expertise to handle your restoration and cleaning needs.